Privacy Policy

Last updated: 25 July 2026

Our commitment to your privacy

Shane Patrick ("we", "us", "our") respects your right to privacy and is committed to protecting the personal information of our clients and website visitors. We handle personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

"Personal information" means any information that can be used to identify you.

Information we collect

We may collect and hold personal information that you provide to us directly, including:

Name, phone number, email address and postal address
Property preferences, budget and purchasing criteria
Information provided when booking a Roadmap Session or using our calculators on our website
Financial information relevant to a property search or purchase (e.g. finance pre-approval status)
Any other information you choose to share with us when enquiring about, or engaging, our buyer's agent services

We may also collect information automatically when you visit our website, such as browser type, device information and pages viewed, via analytics and cookies (see Cookies and website usage below).

How we collect your information

We collect personal information when you:

Complete a form on our website
Book a Roadmap Session or use a calculator on our website
Contact us by phone, email or in person
Engage us to act as your buyer's agent

Where reasonably practicable, we collect personal information directly from you. We may also receive personal information from third parties (for example, referral partners, mortgage brokers or conveyancers you introduce us to), which we will handle in line with this policy.

How we use your information

We use your personal information to:

Respond to enquiries and provide the services you request
Prepare and deliver buyer's agent services, including property search, evaluation and negotiation
Communicate with you about your engagement, including by phone, email or SMS
Improve our website and services
Meet our legal and regulatory obligations (see Anti-Money Laundering and Counter-Terrorism Financing below)

Disclosure of your information

We may share your personal information with:

Employees and contractors who assist in delivering our services
Third-party service providers who support our website booking and calculator tools
Professional advisers such as conveyancers, mortgage brokers, accountants or legal advisers, where relevant to your transaction and with your knowledge
Regulatory or government bodies where required by law, including AUSTRAC (see below)

We do not sell your personal information. Personal information is only disclosed to third parties where reasonably necessary to deliver our services or to meet a legal obligation. Some information may be stored or processed by service providers located outside Australia (for example, cloud hosting for our website and booking platform).

Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF)

From 1 July 2026, real estate professionals - including buyer's agents - are regulated under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) as part of the Australian Government's "Tranche 2" reforms. As a reporting entity, we are required to:

Verify your identity (Know Your Customer / Customer Due Diligence) before or during certain property transactions
Screen client information against government sanctions and watchlists
Report suspicious matters to the Australian Transaction Reports and Analysis Centre (AUSTRAC)
Retain relevant client records for a minimum of seven years, as required by law

Any personal information collected for these purposes is used solely to meet our AML/CTF obligations and will be handled in accordance with this policy and the Privacy Act 1988 (Cth). For more information on these reforms, visit the AUSTRAC website:

austrac.gov.au

Cookies and website usage

When you visit our website, we may collect information such as browser type, operating system and referring website, and use cookies to recognise returning visitors and understand how our site is used.

Cookies are small files stored on your device and do not harm your computer. Most browsers accept cookies automatically; you can disable them in your browser settings, though this may affect your experience of our site.

Our website may use third-party tools to power our Roadmap Session booking and calculators. Information you enter into these tools is passed to the relevant provider to deliver that functionality.

Our site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Security of your information

We take reasonable physical, electronic and administrative steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. However, no transmission over the internet can be guaranteed completely secure, and information you send to us is at your own risk.

Access and correction

You may request details of the personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete, in line with the Privacy Act 1988 (Cth). Please contact us at info@shanepatrick.com.au. We may need to verify your identity before providing access, and a reasonable administrative fee may apply in some circumstances.

Complaints

If you have a concern about how we've handled your personal information, please email us at info@shanepatrick.com.au with details of your complaint. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

oaic.gov.au

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a new "last updated" date.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:

info@shanepatrick.com.au